Buy With Confidence!
All of our products are thoroughly inspected and tested on an individual basis to ensure they meet manufacturer quality standards. If you have any questions or concerns about your order when you receive it please let us know and we will resolve any issues you may have.
We answer!
FAQ
Can I cancel an order after it’s been paid?
In an effort to always offer the lowest prices, order cancellations will incur a 30% restocking fee and will be applied, and the refunded as a store credit, and not credited back to the original payment method. Please note, refused shipments will also be treated as order cancellations and subject to a 30% restocking fee
I changed my mind, can I return my order?
In an effort to always offer the lowest prices, returns are not accepted and all sales are final. In the event where we authorize a return please note that a 30% restocking fee will be applied, and the refund will be issued as a store credit, and not credited back to the original payment method. Please note, refused shipments will also be treated as regular returns and subject to a 30% restocking fee
Do you provide warranties on your merchandise?
For products marked “refurbished”, USPLIN provides a 60 day warranty from date of product pickup (Courier). For products sold “as is” or “untested”, NO warranty is offered or implied.
Each listing will indicate the condition of the product being offered. It is the Buyer responsibility to check the description area of each listing before buying to understand/accept the warranty terms for each purchase.
More information about Products Conditions CLICK HERE
Can I return merchandise after I receive it?
In very limited circumstances will USPLIN accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was listed on the manifest, immediately contact Customer Service support@usplin.com) when the delivery arrives.
However, please note that any inventory sold “AS IS” can not be returned, refunded or exchanged under any circumstances.
You must contact Customer Service and file a return claim with us BEFORE attempting to return ship your order. Customer Service will investigate your return claim before rendering a binding decision.
Shipping damage is not grounds for returning an order. If USPLIN handled shipping and the product arrives damaged, immediately contact Customer Service (support@usplin.com) upon delivery so a freight claim may be filed. If you chose to arrange to ship for an order, you must contact the company that shipped your merchandise and file a claim directly with them.
Items returned to USPLIN without an approved return claim will not be accepted and USPLIN will not pay any costs associated with non-authorized return shipments.
Who is responsible if the merchandise I receive is not in the condition stated in the listing, or grossly misrepresented?
If the items were damaged in transit for BELUH, DLH, FEDEX, USPS, UPS-arranged shipments, USPLIN will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated within the product details, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, USPLIN will investigate the matter.
If I return merchandise will I receive a refund?
Authorized return claims will be refunded or credit be applied to your account. Please note that a 30% restocking fee will be applied.
Who is responsible to pay for return shipping if merchandise is being returned?
It is the responsibility of the customer to pay for all shipping costs associated with returning items. If you arranged your own shipping, you assume responsibility for the merchandise at the point of pickup and waive your ability to file a return claim with us.
How long do I have after receiving merchandise to make a return claim?
You must file a return claim with our customer service department within two (2) business days of receiving the shipment. Any return claims filed after two (2) business day limit will be limited or rejected.
If I ship my merchandise outside of the US can I return it?
Authorized claims may be returned. The customer is responsible for return shipping costs. You must file a return claim with our customer service department within two (2) business days of receiving the shipment. Any return claims filed after two (2) business day limit will be limited or rejected. Please note that a 30% restocking fee will be applied.
How long does it normally take to process a refund?
For authorized return claims, USPLIN will process returns within ten (10) business days of return receipt. If product condition/quantity matches authorized-returns approval, USPLIN will refund payments via ACH, Wire, or CC payment method used (subject to USPLIN discretion). If you paid via Bank Wire, please allow up to seven (7) days for the refund to be fully processed.
Please note, although USPLIN refunds confirmed authorized returns as quickly as possible (usually within fifteen (15) business days of returns receipt), your credit card company may take up to four (4) weeks to reflect the refund on your card and make the balance available to you. Please contact your credit card company directly concerning the time required to post your refund credit.
If an item is not as described please file an Return Merchandise Authorization (RMA) claim using the form below:
RMA Claim Form
Item ID, Serial#, IMEI/MEID, RMA Claim#
You must provide a valid e-mail address and Claim# or TRG-ID or IMEI / Serial#. Click here to see examples of a TRG ID, IMEI and serial #
Detailed Instructions:
To file an RMA claim please enter the email address you registered with on the site along with a TRG ID (number on blue bar code)/IMEI or serial number for one of the items you wish to return, and click the submit button.
Our system will locate your order information and provide you with a sample Excel template to download which you can use to enter the TRG ID/IMEI or serial numbers for all of the items you wish to return. Once the spreadsheet has been completed you must then upload it to the claim in order to continue the RMA process.
Additionally, you have the ability to attach photos to support your claim and add any comments or notes you would like to include. After clicking the submit button your RMA claim will be sent to our customer service department for review. The review process takes approximately two (2) business days to complete.
If your RMA claim is approved you will receive an email with step by step instructions on how to return the merchandise to one of our facilities. After the returned unit(s) are received at our facility they are inspected and processed to valid and finalize the claim.
Once processing the claim is complete the RMA claim status is updated from “PENDING RETURN” to “ITEM RETURNED”. At this point our customer service department will receive a request to close the RMA claim and issue a credit to the payment method utilized during the checkout process. Credits are issued within five (5) business days after processing is completed at our facilities.
If you need help or have questions about the RMA claim process please contact our customer service department by email rma@usplin.com with the subject “RMA Claim Inquiry”.
