About delivery guarantees

We offer guaranteed delivery with certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).

If we provide a guaranteed delivery date and no delivery attempt is made before this date, we will refund any shipping fees associated with that order.

Note: The order within the countdown reflects the deliverability at the time the page was opened. The delivery day may not be available within that time frame, prior to completing your order, due to changes in inventory or deliverability.

We will send you a tracking code so that you can verify the shipment and arrival of your order.
All products or their packaging have been disinfected to protect your health in case of mishandling.

To inquire about any delivery and shipping issues, please send us a message using any available online chat support or contact us.

Delivery and packing

We aim to ship your order within 48 hours of receipt of payment details, excluding weekends, and holidays. This is subject to stock availability. If a particular product is out of stock or out of stock, we will contact you via email to resolve the issue.

To offer you the safest and most efficient service, we have chosen FEDEX, USPS, UPS for all US deliveries. We use DHL, UPS, Skynet or BELUH for international deliveries. As soon as your order has shipped, you will receive a shipping confirmation with the tracking number of the relevant delivery company, along with details on how to track your order. Please note that these services may not be available during holidays and pre-holidays. Also note that the estimated delivery times are to be used as a guide only, and we are not responsible for delays caused by destination customs clearance processes.

We insure each purchase only for the time it is in transit. A signature is required for any merchandise delivered, at which point responsibility for the merchandise purchased is transferred to you. If you request to waive the signature requirement, neither US nor the courier will be responsible for a lost package.

Please note that the shipping and delivery services we designate do not deliver to a PO Box unless you authorize it. We will contact you to change the address if a PO box address is entered at checkout, which could cause delays in shipping your order.

Please note that due to Russian customs requirements, all deliveries to Russia will require customers to provide us with the following information prior to shipping their order.

Surname (Фамилия)

Name (Имя)

Middle name (Отчество)

Passport identification (Номер паспорта)

Issue date (Дата выдачи)

Telephone (Телефон)

Email (Эл. Адрес)

Send this information using the contact form in the “Contact” menu indicating your order number. This is in order to provide a more efficient delivery service to all of our customers.

If you want to make purchases and you are outside the United States we can help you by providing you with the Courier data in Miami so that you can open a mailbox (POBOX) or when opening your account in the shipping information you add the address of the Courier that you are already using and be of your confidence. From the moment the merchandise is delivered to your physical address in the United States, WE ARE RELEASED from responsibilities regarding customs issues, delivery times to your international address, transit and any damage or theft that arises during transit.

We do not send cargo directly internationally for that it is recommended that you have a POBOX / locker.

FAQ

How does shipping work?

The shipping cost will be automatically calculated based on your address of record in the United States.

POBOX addresses in the United States are considered domestic shipments, therefore the sales tax required in the United States will be charged.

The shipping costs generated by the international courier you are using or through BELUH will be at your expense and in this case, it will be considered international cargo and you will not pay taxes in the United States.

From the moment we deliver the cargo (using national courier services) to your physical address or POBOX disclaims any responsibility and assumes that you received the cargo.

Can I collect the merchandise myself?

Please pay attention that our Warehouses are in Miami Fl, United States, if you live in the United States an arrangement can be made for you to make the collection, we recommend that you contact us using the contact form in the “Contact” Menu

As long as you have the right shipping team and equipment to do it.

Can I pay when I pick it up or when I receive the product?

You must complete the payment before making any collection or shipment.

What do I need to know about receiving my order?

Following the procedures and best practices below will help ensure your shipment is received, reviewed, and unpacked correctly, reducing hassle.

Please do not refuse shipment unless it is an absolutely wrong order.

Make sure the pallet or box count matches your invoice and bill of lading. Make a note of all identification numbers.

Please review the delivery receipt and sign only for services performed, such as back door, internal delivery, or residential delivery. Keep a copy of your delivery receipt.

If you have the capacity, check the weight of what you received with the weight on the bill of lading. If there is a large discrepancy, please count the inventory to confirm.

Inspect the condition. If there are signs of excessive damage created by the obvious negligence of the carrier, take photographs while the merchandise is in the trailer. In addition to taking photos, take detailed notes. Describe the issues, including pallet IDs, on the delivery receipt or BOL.

Please carefully unload and unpack your order. Take care not to damage or misplace inventory that has already been received.

Keep copies of all forms and images for your records and in case you need to provide them for review.

Considering the description of the original condition, if a further inspection reveals damage, stop. Document problems, take pictures and send details using the “Contact” form in the Contact menu.

Please note that we will ALWAYS send you images when your purchase is arranged and when it is ready to ship to your US address.

This is important because it is proof that we have properly packaged your products and will be used for comparison when you receive the products in case damage is caused by your couriers or customs.

What if there is a problem with my order?

All merchandise is sold as is.

ALWAYS be sure to read “Product Conditions” before making any purchase. In addition, each product shows the Category to which it belongs, and we will always place the link where ALL the Conditions of the Products are displayed.