We require staff for our office and warehouse in: Doral, Florida, United States
No. of Openings
16 openings
Job skills
Team Work Flexibility Communication Skills
Job Experience:
1 Year
Job Level:
Customer Service
Location:
● Remote
Time:
● Full Time ● Part Time-Seasonal
Deadline:
1st team: Nov 15-30, 2021 2nd team: Feb 15-28, 2022 3rd team: May 15-30, 2022 4th team: Jul 15-30, 2022
Help Desk Specialist responsibilities include:
- Providing first level contact and convey resolutions to customer issues
- Properly escalating unresolved queries to the next level of support
- Tracking, routing and redirecting problems to correct resources
Job brief
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- ● Provide first level contact and convey resolutions to customer issues
- ● Properly escalate unresolved queries to the next level of support
- ● Track, route and redirect problems to correct resources
- ● Update customer data and produce activity reports
- ● Walk customers through problem solving process
- ● Follow up with customers, provide feedback and see problems through to resolution
- ● Utilise excellent customer service skills and exceed customers’ expectations
- ● Ensure proper recording, documentation and closure
- ● Recommended procedure modifications or improvements
- ● Preserve and grow your knowledge of help desk procedures, products and services
Requirements
- ● Proven working experience in providing Help Desk support
- ● Proficiency in English and Spanish
- ● Working knowledge of help desk software, databases and remote control
- ● Strong client-facing and communication skills
- ● Advanced troubleshooting and multi-tasking skills
- ● Customer service orientation
- ● BS degree in Information Technology, Computer Science or and/or equivalent job experience.
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